Introduction
Welcome to Burning AI (the “App”). Burning AI is a powerful AI-powered creative platform that transforms the photos you provide into a wide range of stylized images and dynamic videos using advanced generative models, with on-device or cloud-assisted processing. Our feature set is continuously evolving, and we may add new styles, effects, and creative capabilities over time. We refer to these features together as the “Services”.
Protecting your privacy is a priority. We collect and use personal information only as needed to run the Services and as described here, and where required we rely on your consent or another lawful basis.
Our Principles
To honor your privacy, we follow these principles:
- We tell you what we collect and why, and ask for consent where the law requires it.
- We collect information for specific, legitimate purposes and explain those purposes clearly.
- We limit collection to what is reasonably needed for those purposes.
- We use information for the purposes we describe, unless you agree otherwise or the law requires something different.
- We work to keep personal information accurate and up to date where appropriate.
- We use reasonable technical and organizational measures to protect personal information.
- We aim to be transparent about our practices and to respond to your questions.
- You may request access or correction of certain personal information, subject to law.
- We take responsibility for our practices and welcome your feedback.
Image Data Policy
What image information do we process?
To generate the creative results you request, the App analyzes photos you choose to upload. That may include detecting general structure and visual features in the image so our AI models can produce the requested output (such as stylized images or dynamic videos). We design processing to focus on delivering the creative output, not on building a profile about you from your images.
We do not keep your source images permanently for this purpose. After processing completes, we delete or irreversibly remove uploaded image data from our servers according to our retention rules below, except where a narrow exception applies (for example, a short backup cycle or legal hold).
Why do we need this information?
The workflow is broadly as follows:
- You select a photo and send it to our processing environment.
- Our systems run the relevant AI model to produce your requested image or video output.
- The finished result is returned to your device for you to save or share.
- While processing runs, files may be held temporarily in encrypted storage on our infrastructure partners’ servers and are removed in line with our deletion practices when processing ends.
Do we share your photos or related data with third parties?
We do not share your uploaded photos with third parties for their own purposes; we use them only to deliver the output you request. After processing, we remove them from our servers as described above, and hosting or operations partners process data only as our contracted service providers to run the App.
Policy Scope
This Privacy Policy applies to the App and related online properties or events we operate and link to this policy. We refer to them collectively as the “Services”. Some features may post separate notices; if another policy applies to a specific feature, that policy controls for that feature.
Information Collection
We collect information you give us, information generated when you use the Services, and in some cases information from partners or platforms (such as when you sign in with a third-party account, if we offer that).
Information from others
Other users
Someone else might mention you if they contact support about an issue involving shared content. We only use such information to handle that request.
Partners
If we run ads or campaigns with partners, we may receive aggregated or performance metrics that do not identify you personally.
Information collected when you use the Services
Usage data
Such as feature usage, session times, approximate interactions, crash diagnostics, and similar telemetry to improve stability and performance.
Camera and photos
Core features need access to photos (and the camera only if you choose to capture a new photo). We request permission first, in line with your device settings.
Device information
Such as device model, OS version, language, and identifiers allowed by the platform (for example, advertising or analytics IDs where applicable and permitted).
Storage
With your permission, the App may save outputs to your gallery or storage so you can keep your creations.
Cookies and Similar Technologies
If you use web-based parts of our Services, we (and partners we use) may employ cookies, pixels, or similar technologies for authentication, preferences, analytics, or advertising, as permitted on that platform.
You can often control cookies through your browser. Blocking or deleting cookies may affect how some features work. Analytics data may be aggregated so it does not identify you individually. Industry “Do Not Track” signals are not standardized; we may not respond to all such signals.
How We Use Information
We use information to provide and improve the Services, keep them safe, comply with law, and communicate with you.
Examples
- Operating accounts (if any), processing requests, and customer support.
- Syncing preferences across devices where that feature exists.
- Improving models and features using aggregated or de-identified insights where possible.
- Measuring interest in offers or content, where allowed.
- Detecting abuse, fraud, or security issues.
- Complying with legal obligations and enforcing our terms.
Legal bases (where concepts like “legal basis” apply)
- Contract: processing needed to provide the Services you request.
- Legitimate interests: for example, securing the App and improving features, balanced against your rights.
- Consent: where we ask for consent for a specific use, you may withdraw it as described in this policy or in the App.
Information Sharing
We may share information with vendors that help us host data, analyze usage, provide support, deliver ads, process payments, or protect the Services. We require them to protect information appropriately and use it only for the services they provide to us.
Content you choose to make public in the Services (if any such feature exists) may be seen by other users. We may also disclose information if required by law, to protect rights and safety, or in connection with a merger or asset transfer, subject to applicable law.
Cross-Border Transfers
Our service providers may process data in countries other than where you live (for example, the United States, Singapore, or the European Economic Area). Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.
Your Rights
Depending on your location, you may have the right to:
- Request access to or a copy of your personal data.
- Request correction, deletion, or restriction of processing.
- Receive certain data in a portable format, where applicable.
- Object to certain processing, including direct marketing where relevant.
Rights are not absolute and may be limited by law (for example, if a request would affect another person’s privacy). To exercise rights, contact us using the details in Contact Us. You may also lodge a complaint with a supervisory authority where you live or work, where applicable law allows.
Data Retention
We keep information only as long as needed for the purposes above, including legal, accounting, or dispute requirements. Uploaded images used for AI generation are kept only briefly for processing unless a longer period is required by law or a specific support case. Account or marketing preferences are handled as described when you use those features.
Technical systems may not delete every copy instantly; we aim to remove data within reasonable timelines consistent with our architecture.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security. If we believe a breach may affect you, we will take steps consistent with applicable law, which may include notifying you or regulators.
Age Requirements
The Services are intended for users who meet the minimum age required by applicable law in their jurisdiction. If personal information is submitted in violation of applicable age requirements, we will delete it promptly after discovery. Contact us if you believe information was submitted contrary to this requirement.
Refund Policy
Refunds for purchases made through app stores are generally governed by Apple or Google (or other platforms). Before writing to us, check your order status and the store’s refund rules.
We typically cannot refund orders outside store policies. Examples of cases stores may decline include purchases older than the store window, abuse, or requests that do not meet platform eligibility. If a store denies a refund you believe was wrongful, you may contact us with your order reference and we will review where our policies allow.
Privacy Policy Changes
We may update this Privacy Policy from time to time. We will post the new version in the App or on our site and change the effective date. Continued use after the update may mean you accept the revised policy, except where applicable law requires a different process (for example, extra consent for new processing).
Cancel Subscription
Subscriptions are managed through the store where you purchased. On Android, open the Play Store → Payments & subscriptions → Subscriptions, select Burning AI, and cancel. On iOS, use Settings → Apple ID → Subscriptions. For detailed steps, refer to Google Play Help or Apple’s subscription management pages.
Refund within store windows
If your purchase is recent, you may request a refund through the store’s order history or help center. Decisions are made by the store; timelines and eligibility vary by region and product type.
Contact Us
If you have questions about this Privacy Policy, here is how you can reach us:
Need Help?
Our team can help with questions about this privacy policy.